Dear Verizon call center person

[rivkat]

I know you have a script, so I don't blame you personally--but when I call to report that a storm downed the cable that provides us with internet and TV, and that its severed end is draped down the side of my garage; when you hear me out and then suggest that you would like to email me a link to a program I can download so that I can diagnose many of these problems myself ... I am going to laugh.

Comments

[tehomet]

OMFG.

[alexseanchai]

*bursts out laughing* Hope that gets fixed real soon.

[hederahelix]

You have my sympathies.

[saraht]

Have you noticed that they now deny reading from scripts? I've had this happen to me a couple of times already--when I've called to cancel something, and they start the retention script, and I say, "Look, I know you've got a script to read at me, but it's not going to change my mind, so let's just cancel this now and save us both the time," I've gotten a wounded denial that a script is involved.

[rivkat]

No, that's new to me! I don't generally try to stop them because I am a pushover. I have gotten myself to be able to say "sorry we're not interested" and hang up in a rush while a nice young college kid calling from my alma is still talking, though.

[saraht]

My phone-phobia leads me to try to make such transactions as quickly as possible.

[phoenix_run]

I just love that. I've worked on customer service myself and have done that a few times, not exactly like this but close enough. Luckily the customer at the other end had a chuckle while I stammered like fool trying to backpedal and not screw myself up worse.

Nice to know I'm not the only brunette with *blonde* moments. ;-)

[phoenix_run]

Not to say I know she was brunette but ... okay I'm done now. yeesh.

[droolfangrrl]

Heard? Maybe.

Listen? Not so much.