Dear Verizon call center person

[rivkat]

I know you have a script, so I don't blame you personally--but when I call to report that a storm downed the cable that provides us with internet and TV, and that its severed end is draped down the side of my garage; when you hear me out and then suggest that you would like to email me a link to a program I can download so that I can diagnose many of these problems myself ... I am going to laugh.

Comments

[phoenix_run]

I just love that. I've worked on customer service myself and have done that a few times, not exactly like this but close enough. Luckily the customer at the other end had a chuckle while I stammered like fool trying to backpedal and not screw myself up worse.

Nice to know I'm not the only brunette with *blonde* moments. ;-)

[phoenix_run]

Not to say I know she was brunette but ... okay I'm done now. yeesh.